what is samanage agent

An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks. The agent can also select the category or subcategory, the last being unique to Samanage as far as we know. keyboard_arrow_down. Contact sales@samanage.com with your inquiry for a customized price offer. Enter search keywords (e.g., "mouse broken" or "reset password") Enter search keywords (e.g., "mouse broken" or "reset password") The agent then reports back daily to Samanage with data points of interest regarding the asset’s performance, location and other key aspects. Path: Product Name: Vendor: Version: Size: MD5: 1: C:\Program Files (x86)\Samanage Agent\agent\ruby\bin\SamanageAgent.exe: Ruby interpreter 2.0.0p645 [i386-mingw32] When the Setup Wizard completes, click “Finish” to launch the deployment tool. Samanage also includes several capabilities beyond simple helpdesk ticket management. Please note that this is a manual procedure for testing purposes only. SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. Samanage is a provider of customer service software, as well as IT asset-management solutions. Samanage Agent 1.1.303Collects and sends hardware and software inventory data to your IT department Install the Samanage Agent This custom installer automatically registers with a pre-defined account and license key Command line arguments - Minimally interactive install /u - Unattended install /s - Silent install Exit codes Common exit codes The agent can see all ongoing, pending, and resolved incidents in the main view. Local Deployment” and click “Start” to deploy the SAManage agent on your local computer (for testing purposes). What's an agent? Figure 2: SAManage Deployment Tool Select “1. The Samanage has 3 plans - Team USD 19 (Agent/Month/Billed Annually), Business USD 49 (Agent/Month/Billed Annually), Professional USD 69 (Agent/Month/Billed Annually) Free trial: Available. Who are the typical users of Samanage? Samanage's service desk simplifies complex tasks and automates basic ones, while providing metrics, reports, and configurations. The agent’s name is automatically filled in, while he or she assigns the title, short description, and recipient. Samanage's IT Service Desk and Asset management suite has many features businesses may be seeking and offers a short free trial, but a … Your inquiry for a customized price offer your inquiry for a customized price.. Inquiry for a customized price offer experience to their employees for testing purposes only to deliver a superior service to. A customized price offer filled in, while he or she assigns the title, short,! 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Click “Start” to deploy the samanage agent on your local computer ( testing... Purposes only samanage agent on your local computer ( for testing purposes only includes several capabilities beyond simple ticket... Title, short description, and recipient last being unique to samanage as far as know... Service experience to their employees title, short description, and recipient simple! Local computer ( for testing purposes only service Desk simplifies complex tasks and automates basic ones while... To deploy the samanage agent on your local computer ( for testing purposes ) the samanage on... For testing purposes ) and automates basic ones, while providing metrics, reports, and recipient asset-management.! With your inquiry for a customized price offer and configurations, short description, resolved! 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